How Hold It Down CIC uses personal information

Who we are

HOLD IT DOWN COMMUNITY INTEREST COMPANY is a Community Interest Company (CIC) and a private company limited by guarantee without share capital, established to serve community benefit.

Hold It Down CIC serves young people, families, fathers, carers, and elders through community programmes, events, and outreach.

If you have a privacy question, email info@holditdown.uk or write to us at our registered office: Thornton Heath, England.

Information we collect

• Contact details you submit through forms, including your name, email address, phone number, subject, and message.
• Operational information you provide when making enquiries about programmes, partnerships, volunteering, events, or bookings.
• Basic technical information such as cookie preferences, browser details, and website usage data needed to operate, secure, and improve the website.
• If online payments are enabled, payment information is collected and processed by Stripe or another payment partner. We do not store full card details on this website.

How we use information

• To respond to enquiries and deliver requested information.
• To manage bookings, events, programme participation, donations, and operational follow-up.
• To maintain website security, prevent misuse, and understand how the site is being used.
• To meet legal, regulatory, safeguarding, accounting, or reporting obligations.

When we share information

We only share personal information where there is a valid reason to do so, such as using trusted service providers for website hosting, communications, forms, or payment processing, or where disclosure is required by law or safeguarding obligations.

We do not sell personal information.

Cookies and analytics

This website uses essential cookies to remember preferences and support core functionality. If we introduce non-essential analytics or marketing cookies, we will ask for consent where required.

Retention and your rights

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including legal, safeguarding, financial, and operational record-keeping requirements.

If UK data protection law applies to your request, you may ask for access to your personal information, ask us to correct inaccurate data, or ask us to delete information when we no longer need it and there is no legal reason to keep it.