Website and payment terms

Using this website

By using this website, you agree to use it lawfully and not to interfere with the website, its forms, or any other visitor's access.

You must not misuse the website, attempt unauthorised access, submit false information, or use the site for fraud, spam, or other unlawful activity.

Company information

• Legal name: Hold It Down Community Interest Company
• Trading name: Hold It Down CIC
• Company number: 14377702
• Registered in: England and Wales
• Registered office: 102 Buller Road, Thornton Heath, England, CR7 8QY
• Support email: info@holditdown.uk

Our services and public information

This website describes Hold It Down CIC, its programmes, events, community activity, and ways to contact or support the organisation.

Unless a specific event page, booking flow, invoice, or checkout page states otherwise, online payments on this website relate to donations, event participation, programme activity, or approved stall and service bookings.

Payments and confirmation

• Payments must be authorised by the cardholder or payer.
• Where payment is taken online, confirmation is normally provided on-screen or by email after the payment has been accepted.
• Specific event, programme, donation, or booking pages may include additional commercial details such as dates, eligibility, capacity, deadlines, or pricing.
• If a listed offer, fee, or availability changes before payment is completed, the information shown at checkout or on the relevant page controls.

Cancellation rights and dated activities

Donations do not carry a general cooling-off right once payment has been completed, subject to the mistake, duplicate-payment, and unauthorised-payment review process set out in our Refund Policy.

Where a payment relates to an event, stall booking, programme session, or other leisure or activity service scheduled for a specific date or period, a statutory cooling-off right may not apply once the booking concerns reserved capacity for that dated activity.

If a specific page, hosted checkout, invoice, or written agreement gives a different cancellation window, refund position, or attendance condition, that more specific term applies to that payment.

Refunds, cancellations, and fulfilment

Our main refund and cancellation terms are set out in the Refund Policy on this website and form part of these terms.

Where there is no physical shipping involved, fulfilment takes place by confirming a donation, sending event or booking details, or delivering the relevant service or programme access described on the applicable page.

Intellectual property and third-party links

Unless stated otherwise, the website design, copy, logos, and original media on this site belong to Hold It Down CIC or are used with permission and must not be reused in a misleading or infringing way.

This website may link to third-party platforms such as social media or payment providers. We are not responsible for third-party content, security, or policies outside our control.

Liability and governing law

We aim to keep the website accurate and available, but we do not guarantee uninterrupted access or that all content will always be current. Nothing in these terms excludes liability that cannot lawfully be excluded.

These terms are governed by the laws of England and Wales unless another mandatory law applies.