Refund, cancellation, and fulfilment information

What this policy covers

Unless a specific event page, booking flow, invoice, or checkout page states otherwise, online payments on this website relate to donations, event participation, programme activity, or approved stall and service bookings.

If a specific event page, booking page, invoice, or written agreement sets out different commercial terms, those specific terms apply alongside this policy.

Donations

• Donations are generally treated as final because funds are allocated to community activity and programme delivery.
• If you made a donation in error, paid the wrong amount, duplicated a payment, or believe a payment was unauthorised, contact us promptly and we will review the request in good faith.

Event and booking payments

• If Hold It Down CIC cancels an event, programme session, or approved booking that you paid for and cannot offer a suitable alternative, we will normally offer a refund or credit.
• If you need to cancel, contact us as early as possible. Whether a refund can be offered depends on timing, committed costs, reserved capacity, and the terms shown on the relevant page.
• Where a place, stall, or service has been specifically reserved for you, late cancellations may be non-refundable if costs have already been committed.

Fulfilment and delivery

• This website does not currently advertise routine physical goods shipping.
• Fulfilment usually happens by sending a confirmation email, issuing event or programme details, or recording your donation successfully.
• If a future page includes physical goods or a delivery timeline, that page should state the relevant shipping or collection details.

How to request help

For refund or cancellation requests, email info@holditdown.uk with your name, payment date, amount, and enough detail for us to locate the transaction.

We review requests as quickly as reasonably possible and may ask for further information before confirming the outcome.